Our Customer Intelligence is the combination of the valid, proven core - Psychological AI - and the Social Mimicry effect. Use this unique combination for your entire communication with customers in text form for a higher customer satisfaction.
Identify your customers' incoming requests automatically and in real time and improve awareness by increasing the number of individualized, quickly selectable standard response letters. Give your agents the ability to tailor their individual texts to the customer through multiple channels to generate the highest customer satisfaction in the long term. Ensure synchronous value-based communication in the response to your reviews.
Lift your customer support to a new level of personal customer inquiry handling using our innovative Customer Intelligence. Achieve real "Customer Excellence".
- OBJECTIVELY RECOGNIZING NEEDS AND EMOTIONS
- ASSESS CUSTOMERS INDIVIDUALLY
- AUTOMATED ALIGNMENT OF RESPONSE TEXTS TO CUSTOMERS
- RELIABLE MEASUREMENT OF CUSTOMER RELATIONSHIPS
- ENSURE CONSISTENT QUALITY
powered by Psychological AI
ASSESSING THE CUSTOMER OBJECTIVELY AND INDIVIDUALLY
To improve customer satisfaction, a deep understanding of your customer's needs and emotions is essential. Content plays a subordinate role to a large extent. Our Customer Intelligence enables your agents to create an objective and valid picture of each of your individual customers.
For customized processing, you create various customer clusters based on your previous customer inquiries and optimize your standard text modules based on these. In addition, our Customer Intelligence analyses the incoming customer inquiries in real time and provides the agent with the building blocks that are ideal in terms of the way they are expressed. Thus the efficiency of your agents is permanently ensured. Your customers will thank you for receiving a customized letter.
SUPPORT AGENTS FOR AN OPTIMAL CUSTOMER DISCUSSION
Our Customer Intelligence is the virtual psychologist who accompanies your agent and supports them in responding optimally to the customer. Based on the analysis of incoming and current customer communication, our Customer Intelligence creates a personal customer profile and supports the agent in formulating an appealing reply.
People feel closer to each other through the "same" language. This is precisely why our Customer Intelligence examines the psychological effect of answering and the corresponding target profile. Our tool actively displays helpful text alternatives to your agents at the ideal text position and actively supports them in creating an effective text for your customers.
Together with our tool, your agents create an attractive and maximum customer-oriented answer with just a few clicks and acquire the ability to evaluate texts with foresight.
EDIT REVIEWS SYNCHRONOUSLY WITH BRAND VALUES
Everybody reads them, but nobody likes to write them. Professional editing of reviews is becoming more and more important for the success of a company. Who wants to buy from a company that doesn't take customer feedback into consideration? Our Customer Intelligence supports your agents in taking your core brand values into account when responding to reviews.
Our tool dynamically compares the linguistic-psychological effect of the answer with your brand core values. The tool also actively displays text alternatives to your agents in the right places. Thus you ensure an effective text for your customers according to your brand core values. This transports your values to your future customers.
PSYCHOLOGICAL AI NOW.